J.P. Morgan Online International

Mobile phones are an essential tool in our everyday lives. They enable you to stay connected to friends and family, make purchases, research information, enjoy entertainment, and manage your online banking.

But what if you were locked outta your device? Unfortunately, criminals have learned how to seize control of your device, also known as mobile device takeover, so that they can gain access to your personal and confidential information within the device without physically possessing it.

But how does this happen? Criminals can impersonate you to your mobile service provider by going into a store with a fake id that includes your information, but their picture or calling the customer service number.

They can also breach your mobile provider's online account if your login credentials are weak and easy to guess. When successful criminals steal your phone number by having it transferred from your phone to theirs, which means that they can receive the emails, texts, and phone calls that are intended for you and more worryingly potentially.

Go on to access your mobile wallets or banking apps. Be aware of the warning signs so you can take immediate action. Are you experiencing reception issues in places you normally do not?

Has it been a while since you received a text or email? When you usually receive both? Frequently, is your phone no longer connected to your mobile network? If any of these scenarios happen and persist for more than 10 minutes, you may have been hacked. So what should you do?

Has it been a while since you received a text or email? When you usually receive both? Frequently, is your phone no longer connected to your mobile network? If any of these scenarios happen and persist for more than 10 minutes, you may have been hacked. So what should you do?

Contact Your mobile service provider to report an extended service interruption Request to lock your account with a verbal authentication password, thus preventing your phone number from being ported without your authorization.

And then secure your mobile devices and access to your online accounts. With these four steps, enable all available security features on your device, such as biometric recognition and inactivity auto log.

Avoid using the same pin for multiple devices if available. Enable multifactor authentication for all your accounts. Install antivirus software on your mobile devices and activate automatic updates to keep them protected.

Report fraud immediately. Any vendor or financial institution that uses your phone number needs to know your account has been hacked, to prevent them from inadvertently speaking to a fraudster when they thought they were calling you. The faster you escalate, the faster you can be protected at JP Morgan.

Protecting your information and assets is our number one priority. If you believe you've been a victim of fraud immediately contact your JP Morgan team.